Privacy Policy

1. Information We Collect

When you create an account, we collect your name, email address, and password. When you use our video generation service, we process the screen recordings you upload and any scripts you enter. We also collect usage data automatically — including IP addresses, browser type, pages visited, and feature interactions — to improve our platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our video generation services
• Process payments and manage your subscription
• Send transactional emails such as video completion notifications
• Improve our AI models and generation quality
• Respond to your support requests
• Comply with legal obligations

3. Data Storage & Security

Your data is stored securely using Supabase infrastructure with row-level security policies. Generated videos are stored in encrypted cloud storage and are only accessible to your account. We never sell, rent, or share your personal data with third parties for marketing purposes.

4. Your Uploaded Content

Screen recordings and any files you upload are used solely for the purpose of generating your requested videos. Intermediate raw files are automatically deleted after a successful generation. Final videos are stored as long as your account is active.

5. Third-Party Services

We integrate the following third-party services to operate our platform:

• Fal.ai — for AI video generation
• Shotstack — for video compositing and rendering
• Paddle — for payment processing (they are the merchant of record)
• Supabase — for authentication, database, and file storage

Each service operates under its own privacy policy. We only share the minimum data necessary for them to function.

6. Cookies

We use essential cookies to maintain your login session and platform preferences. We do not use third-party tracking or advertising cookies.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at support@reloop.ai. You may also delete your account directly from your dashboard settings, which will trigger deletion of all associated data within 30 days.

8. Changes to This Policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. Continued use of Reloop after any changes constitutes acceptance of the revised policy.

9. Contact

If you have any questions about this Privacy Policy, please contact us at support@reloop.ai.