Terms & Conditions

1. Acceptance of Terms

By accessing or using Reloop ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Service. These terms apply to all users, including free trial users, subscribers, and any visitors to our website.

2. Description of Service

Reloop is an AI-powered UGC video generation platform that allows users to create short-form marketing videos by combining AI avatars with screen recordings. The platform provides tools for script authoring, video generation, style selection, and download of the final content.

3. Accounts & Eligibility

You must be at least 18 years old to use Reloop. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. Reloop reserves the right to terminate accounts that violate these terms.

4. Credits & Billing

Reloop operates on a credit-based system:

• Each second of video costs 1.5 credits to generate
• Subscription credits are renewed monthly and may roll over up to 3 months (12 months on annual plans)
• Top-up credits expire 3 months after purchase
• Custom credit purchases require a minimum of 50 credits at $0.10 per credit
• All payments are processed by Paddle, who acts as the Merchant of Record

Credits are non-refundable except as required by applicable law or as described in our refund policy.

5. Free Trial

New users may be eligible for a free trial that includes a limited number of credits. Free trial credits expire upon trial end or account upgrade. One free trial per person/account is permitted.

6. Acceptable Use

You agree not to use Reloop to:

• Generate content that is illegal, defamatory, obscene, or violates any third-party rights
• Impersonate real individuals without their consent
• Produce misleading or deceptive advertising content
• Circumvent usage limits or attempt to reverse-engineer the Service
• Upload content you do not have the rights to use

7. Your Content

You retain ownership of all content you upload (screen recordings, scripts). By using Reloop, you grant us a limited, non-exclusive license to process your content solely for the purpose of generating your requested videos. We do not use your content to train our AI models or share it with third parties.

8. Generated Videos

You own the videos generated through the Service and may use them for any lawful commercial or personal purpose, including marketing, advertising, and distribution on social media platforms. Reloop's AI avatars and voice models are licensed for use through the Service only.

9. Service Availability

We strive for maximum uptime but cannot guarantee uninterrupted service. Reloop is not liable for any losses resulting from unavailability, delays, or errors in video generation due to third-party infrastructure (Fal.ai, Shotstack) or acts beyond our reasonable control.

10. Limitation of Liability

To the maximum extent permitted by law, Reloop's total liability for any claim arising from use of the Service shall not exceed the amount paid by you in the 3 months preceding the claim. We are not liable for any indirect, incidental, or consequential damages.

11. Changes to Terms

We may modify these Terms at any time. Continued use of the Service after changes are published constitutes acceptance of the updated Terms. We will notify registered users of material changes by email.

12. Contact

For questions about these Terms, contact us at support@reloop.ai.