Terms & Conditions

1. Acceptance of Terms

By accessing or using Reloop Studio ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Service. These Terms apply to all users, including free trial users, paid subscribers, and visitors to our website.

2. Description of Service

Reloop Studio is an AI-powered UGC video generation platform that allows users to create short-form marketing videos by combining AI-generated avatars with videos you upload (such as product demos, screen captures, or camera footage). The platform provides tools for script authoring, voice selection, layout configuration, generation, and download of the final content.

3. Accounts & Eligibility

You must be at least 18 years old to use Reloop Studio. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate registration information and promptly update it if it changes. Reloop Studio reserves the right to suspend or terminate accounts that violate these Terms.

4. Credits & Billing

Reloop Studio operates on a credit-based system:

• Each second of generated video consumes 1 credit (rounded up to the next whole second).
• Subscription credits are granted on each renewal and roll over for up to 3 months on monthly plans and 12 months on annual plans.
• One-time top-up credits expire 3 months after purchase.
• Custom credit purchases start from a minimum of 50 credits, with typical base pricing of $0.10 per credit.
• All payments are processed by Dodo Payments, who acts as the Merchant of Record. Dodo Payments handles card processing, local tax collection, invoicing, and chargebacks on our behalf.

Credits are non-refundable except as required by applicable law or as expressly described in our Refund Policy. Where a generation fails after credits have been deducted due to a platform or provider issue, the Service will automatically restore those credits. Where a generation fails because of unstable or interrupted connectivity on your side during processing, or because your uploaded video cannot be loaded reliably by our systems after reasonable retries (so we cannot complete a layout that depends on that footage), credits may not be restored — see the Refund Policy.

5. Free Trial

New users may be eligible for a free trial that includes a limited number of credits. Free-trial credits expire upon the end of the trial or when you upgrade to a paid plan. We permit one free trial per person or household, and we may decline or revoke trial access where we detect duplicate or abusive usage.

6. Acceptable Use

You agree not to use Reloop Studio to:

• Generate content that is illegal, defamatory, obscene, sexually explicit, harassing, discriminatory, or that infringes any third-party rights.
• Impersonate real individuals (including public figures, politicians, or private persons) without their explicit consent, or create content that could reasonably be mistaken for a real person's genuine statement.
• Produce political campaign material, election disinformation, or content intended to influence voters in any jurisdiction.
• Create misleading or deceptive advertising, fraudulent solicitations, phishing, financial scams, or unauthorised robocall/IVR content.
• Generate content involving minors in sexual, violent, or otherwise harmful contexts.
• Circumvent usage limits, credit allocations, rate limits, or attempt to reverse-engineer, scrape, or resell the Service.
• Upload videos, scripts, or other content that you do not have the rights to use.
• Use outputs of the Service to train, fine-tune, or otherwise develop competing AI models.

We monitor for abuse and may suspend accounts, remove content, and report activity to authorities where required. Because the Service relies on third-party AI providers, our acceptable-use policy also incorporates any prohibited-use rules of those providers; violating their rules is considered a violation of these Terms.

7. Disclosure of AI-Generated Content

You acknowledge that videos produced by the Service include synthetic media (AI avatars and AI-generated voices). When distributing generated videos — particularly in advertising, journalism, political, or other contexts where viewers might reasonably believe the speaker is a real person — you are responsible for providing any AI-disclosure required by applicable law (for example, platform rules on social networks, EU AI Act transparency duties, or local advertising standards).

8. Your Content

You retain ownership of all content you upload (videos, scripts, and similar inputs). By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free licence to host, process, transmit, and display your content solely for the purpose of operating the Service and generating your requested videos. We do not use your content to train our own AI models, nor do we share it with third parties except the sub-processors identified in our Privacy Policy, strictly to perform the Service.

9. Generated Videos

Subject to your compliance with these Terms, you own the videos generated through the Service and may use them for any lawful commercial or personal purpose, including marketing, advertising, and distribution on social-media platforms. The underlying AI avatars and voice models are licensed to us by third-party providers for use through the Service and are not separately licensed to you outside the Service.

10. Intellectual Property & Copyright

You represent and warrant that your inputs do not infringe any third-party intellectual property, publicity, or privacy rights. If you believe content accessible through the Service infringes your copyright, please send a takedown notice to inlabproducts@gmail.com including (a) identification of the copyrighted work, (b) identification of the allegedly infringing material and its location, (c) your contact information, (d) a statement that you have a good-faith belief that the use is not authorised, and (e) a statement, under penalty of perjury, that the information is accurate and that you are the rights-holder or authorised to act on their behalf. We will process valid notices in accordance with applicable law and may remove content and terminate repeat-infringer accounts.

11. Service Availability

We strive for high availability but do not guarantee uninterrupted service. Reloop Studio depends on third-party infrastructure for AI inference, rendering, storage, and payments; we are not liable for losses arising from third-party outages, latency, or errors beyond our reasonable control. Where a generation fails for any reason, credits deducted for that generation will be automatically restored to your account.

12. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. AI generation is probabilistic: we do not warrant that any particular output will meet your subjective expectations, be free from artefacts, or be suitable for any specific use case.

13. Limitation of Liability

To the maximum extent permitted by law, Reloop Studio's total aggregate liability for any claim arising from or relating to the Service shall not exceed the amount actually paid by you to the Service in the three (3) months preceding the event giving rise to the claim. We shall not be liable for indirect, incidental, special, consequential, or punitive damages, nor for lost profits, goodwill, or data, even if advised of the possibility of such damages.

14. Indemnity

You agree to defend, indemnify, and hold harmless Reloop Studio, its operators, and its service providers from any claim, demand, loss, or expense (including reasonable legal fees) arising out of your content, your use of the Service, or your breach of these Terms or applicable law — including, without limitation, claims alleging impersonation, rights-violation, or unlawful content in your generated outputs.

15. Termination

You may stop using the Service at any time by cancelling your subscription and (optionally) deleting your account from the dashboard. We may suspend or terminate your account immediately for violations of these Terms, payment failures, fraud, or where required by law. On termination, unused credits are not refunded except where required by applicable consumer-protection law.

16. Governing Law & Disputes

These Terms are governed by the laws of the jurisdiction in which Reloop Studio's operating entity is registered, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service shall be resolved in the competent courts of that jurisdiction, unless mandatory consumer-protection law of your country of residence provides otherwise.

17. Changes to Terms

We may modify these Terms at any time. Material changes will be notified to registered users by email. Continued use of the Service after changes are published constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, your remedy is to stop using the Service.

18. Contact

For questions about these Terms, please contact us at inlabproducts@gmail.com.